Terms & Conditions

6602 Antoine #109
Houston, Texas 77091
Dear Customer:

Enclosed you will find the unique Naturecrafts product which you recently ordered. We trust it arrived in a satisfactory condition, and that you are entirely pleased with it. If for any reason you are not, feel free to return it within 14 working days of receipt, and we will gladly refund the original purchase price. Please also enclose a note describing the reason for return, or any other requests concerning the item, so we can learn how to serve you better in the future. We will attempt to solve the problem expeditiously. Your satisfaction is our utmost priority. Also, in attempt to keep postage and handling charges reasonable on all of our products, we use recycled shipping materials whenever feasible, and only ones which are sturdy enough to ensure a safe arrival of your parcel. This also helps reduce waste in our environment, and helps prevent excess searching and buying of variously suitable packing materials. Please feel free to contact us if you have any questions about our products, procedures, or policies. Again, thank you for your interest in our products.

Phyllis Dunavent

* Stringing Materials and Durability: All of our pieces are strung on quality silk (mostly #4 carded thickness), in various colors to match the piece, unless otherwise stated. Certain heavier materials might necessitate stronger threading materials, however. If a piece breaks under normal wearing conditions, we will re-string it for free; if any other part is found to be defective, we will repair or replace it within reason for free. This warranty good for up to one year from date of purchase. Feel free to contact us with your questions and comments. Thank you for your interest.

* Notice: Our designs are for decorative purposes only, and NOT suitable for young children, as they contain small parts. We will not be held responsible for such consequences of possible mishandling of our products.        
* Your merchandise will be sent promptly. We ship merchandise via USPS (Priority Mail Small Flat Rate Box) and insure all of our orders. Delivery time is 1 to 3 business days from purchase. We normally do not ship to any foreign country other than Canada. Contact us for details.
* If you are not satisfied for any reason with the merchandise, please return it within 14 working days of receipt, along with any explanation of your grievance. See popup menu located at the bottom of the page under “Customer Service > Returns”.

* NCT does not take credit cards per se, but we do offer the convenience of using the PayPal Purchasing System. Whether or not you use PayPal based on your e-mail address/password or the Guest Check Out provision (credit card); all of your credit card information is collected using PayPal's encrypted SSL Secure Server; thus relieving NCT from the responsibility of credit card information safety. All information that we do receive from our customers including (1) e-mail addresses (2) snail-mail addresses and (3) customer names is kept in strict confidence. We do sell, give away or make available "contact" information to anyone.